Services · Control Tower, BPO & Procurement
Control Tower, BPO Services & Procurement
Arvato Ireland operates control tower and business process outsourcing (BPO) services from Dublin, giving clients centralised oversight of their supply chain operations wherever in the world they are based. Our control tower approach improves visibility of order flows, transport activity, service exceptions and operational performance, delivering stronger coordination and faster response in time-sensitive, technically complex environments.
Visibility, coordination and control
Control tower
- Global order-flow visibility
- Transport and exception management
- KPI and performance reporting
- Launch and programme coordination
BPO
- Order management
- Customer support
- Back-office administration
- Billing and financial management
Procurement
- Strategic sourcing
- Supplier management
- Purchasing
- Contract execution
Our BPO and operational support services cover the business processes around the supply chain: order management, customer support, reporting, process coordination, back-office administration, launch management, planning and procurement, and billing and financial management. They help clients simplify operations, improve service consistency and reduce friction across complex supply chain models.
Our account management is built on close, ongoing engagement, so that operational performance, reporting and communication add up to a responsive, accountable partnership. This can include having dedicated people based directly within the client's environment and system.
Procurement is a core component of our service offering, supporting both our own operations and those of our clients. We deliver end-to-end procurement across our three core sectors — hardware, software and healthcare — combining strategic sourcing, supplier management, contract execution and purchasing with deep supply chain expertise.
Through a global network of suppliers, strategic partners, leading hyperscalers and OEMs, we source the products, materials and services that support business-critical operations: technology infrastructure and devices, healthcare solutions, print, packaging and production inputs. Established supplier relationships, international logistics capability and strong commercial expertise help clients optimise costs, strengthen resilience and maintain continuity of supply, whether procurement is delivered on its own or as part of a broader BPO, fulfilment or control tower solution.
Underpinned by certified information security management aligned to ISO/IEC 27001, and a team experienced in managing complex, multi-client operations, Arvato Ireland offers clients a trusted partner for control tower, BPO and procurement services.